The Wise Company: A Customer Success Story

After relying for many years on in-house servers, The Wise Company knew it was time to move into a cloud environment that could help employees communicate effectively with their many different offices and facilities. As the Memphis, Tennessee-based manufacturing and e-commerce company began to explore options for migrating to the cloud, they looked no further than Summit.

The Problem

Wise’s David Elder recognized that the transition would be complex. “All of our hardware and software, other than Sage 100, was outdated and needed to be replaced,” he recalled. “We had to make the decision to either pay a bunch of money to replace it or move to the cloud. The decision to move to the cloud was that we have many locations that manufacture our products but if we (at headquarters) had internet problems or an outage, the whole company would be down. We needed multiple redundant power sources and the safest and most economical choice was the move to the cloud.”

Summit Solutions

Summit’s team of engineers were ready to make the migration as easy and successful as possible. The process began with stakeholder meetings to determine the scope of the project. Since Wise was planning to close the former headquarters that housed their servers, the migration had to be completed in less than two weeks. Summit’s engineers knew they needed to work efficiently and collaborate closely with the Wise team.

After the scoping was complete, Summit and Wise quickly got underway with implementation. Summit remotely set up the new environment in the cloud and worked with Wise to migrate their data, Sage 100, and integrations with Sage 100 for their manufacturing and e-commerce business. The migration required working with various other vendors for proper licensing and installation. 

One particular challenge involved connecting, authorizing, and licensing Wise’s nine label printers in three separate locations with the appropriate software. “A lot of the setup process required working with Wise and working with the other vendors,” Summit engineer Rob Harville recalls. “Ultimately, we got it done and did it right. It was easy for them.”

Wise’s cloud went live two weeks later, on time. Today, Wise runs on two backend servers with three terminals servers to host their current team of 73 employee accounts with Summit’s customized cloud.

“The people in the plant don’t know any difference in the server, it’s faster and seamless if anything,” Elder said. “We had a power outage and the internet down twice. But if we had kept it in-house, they would’ve been down too. Because of the redundancy, it doesn’t happen anymore. We know we can always call Summit for reliable support when we need it. It works. Everyone has been really accommodating.”

Experience the Difference with Summit

To learn more about how Summit can help secure the way you work by moving your business to the cloud, please contact our team today.